Frequently Asked Questions – SpainBreaks Benalmádena

Yes. This is a mandatory requirement for all guests aged 18 and over.

Depending on where you booked your stay, you may be offered online check-in before your arrival. If you complete the online check-in process and provide the required guest information there, you do not need to send photographs of your ID documents separately.

If online check-in is not available or you have not completed it before arrival, you must send a clear photograph of the passport or national ID card for every guest aged 18 and over as soon as possible after arrival via WhatsApp: +34 643 58 22 61.

The document must clearly show:

• First name(s)
• Last name(s)
• Date of birth
• Nationality
• Passport or ID number

This information is required for Spanish legal registration requirements and insurance purposes.

Unfortunately, pets are not permitted in the SpainBreaks apartment.

Guests are responsible for any damage caused to the apartment or its contents during their stay.

If damage or excessive dirt is discovered, photographs may be taken and a claim may be submitted where appropriate.

If you accidentally damage something, please let us know as soon as possible.

Please report any incidents via WhatsApp to Robin: +34 643 58 22 61.

Standard check-in is from 4:00 PM (16:00) on your arrival day.

Standard check-out is by 11:00 AM (11:00) on your departure day.

These times allow our housekeeping team enough time to prepare the apartment for the next guests.

Early check-in and late check-out may be available at no extra cost, depending on our bookings and housekeeping schedule.

If there are no guests departing immediately before your arrival, we may be able to offer an earlier check-in. Similarly, if there are no guests arriving immediately after your stay, you may be able to check out later.

Availability cannot be guaranteed until we have checked the schedule.

To check availability, please contact Robin via WhatsApp: +34 643 58 22 61.

SpainBreaks uses a simple self check-in system, so you can arrive at your convenience after the check-in time.

A secure lockbox is located at the front door of the apartment. Inside you will find the key to the main entrance door and a tag for the pedestrian gate.

Your personal lockbox code and full check-in instructions will be sent to you one day before your arrival.

Please keep the key safe during your stay and return it to the lockbox when you check out.

If you arrive before check-in or need somewhere to leave your luggage after check-out, please contact Vickie (housekeeping) via WhatsApp on +34 602 496170.

Alternatively, you can ask at the reception desk in the centre of the building about luggage storage options.

There is no private parking inside the complex for non-residents.

Free public parking is available on the nearby streets, particularly Calle Luis Vives (C. Luis Vives).

The parking area is approximately 3–4 minutes' walk from the apartment entrance.

When parking, look for the green-lined spaces shown in your arrival instructions, as these are generally the best option.

Please do not leave valuables visible inside your vehicle.

Yes. Free public street parking is available close to the apartment, particularly around C. Luis Vives.

Availability can vary depending on the time of day and season, so we recommend allowing a little extra time to find a space.

The nearest main bus station and taxi rank are at Arroyo de la Miel train station, approximately 850 metres from the apartment.

For taxis, you can also use the Uber or Bolt apps, subject to local availability.

Google Maps is useful for finding nearby bus stops. Select a bus stop or station in Google Maps to see available routes, timetables and directions.

The apartment has free Wi-Fi.

For security, the Wi-Fi network name and password are not published on the website.

You will find the Wi-Fi details in the SpainBreaks welcome booklet inside the apartment.

Yes. The reception in the Piscis building can assist with matters relating to the shared complex.

You can ask reception for the current swimming pool opening times and for general information about the communal facilities.

If you notice any problems or damaged areas within the complex grounds or shared areas, please report them directly to reception. They can pass the information to the building's maintenance team so that the issue can be addressed.

For anything specifically relating to the SpainBreaks apartment itself, please contact us directly.

Robin – WhatsApp: +34 643 58 22 61

For general questions about your stay or anything specifically relating to the SpainBreaks apartment, contact Robin via WhatsApp: +34 643 58 22 61.

For housekeeping or apartment maintenance issues, contact Vickie via WhatsApp: +34 602 496170.

If you experience a power problem, please check the fuse box beside the apartment's front door first.

If the problem continues, contact us and we'll help you.

MAS Supermarket is approximately a 5-minute walk downhill towards Bonanza Square and is a convenient option for everyday groceries.

There is also a Carrefour supermarket, approximately a 10-minute walk uphill from the apartment.

Bonanza Square itself also has a selection of bars, restaurants, cafés and local amenities.

For a wider choice of local shops, take a walk towards Arroyo de la Miel train station.

The main shopping area around Avenida de la Constitución and the surrounding streets has a mixture of independent shops, fashion, cafés, restaurants and everyday services.

This is a good option if you want to experience more of the local atmosphere and explore the centre of Arroyo de la Miel.

Puerto Marina is another excellent option for shopping, particularly if you are already visiting the marina or spending time by the waterfront.

Puerto Marina has a mixture of shops offering fashion, souvenirs, accessories and holiday items, along with restaurants, cafés and other leisure activities.

The marina's shopping area, known as Puerto Marina Shopping, combines shopping with restaurants, pedestrian areas and leisure facilities in the distinctive Mediterranean-style marina setting.

You can easily combine shopping here with a walk around the marina, a meal overlooking the water or a visit to the surrounding waterfront attractions.

View Puerto Marina on Google Maps →

Plaza Mayor is a larger shopping and leisure destination close to Málaga Airport and is a good option if you are looking for a wider selection of well-known brands, shops, restaurants and entertainment.

It is particularly convenient if you are travelling to or from Málaga Airport, as it is located close to the airport and is accessible by road and public transport.

Plaza Mayor is also next to the designer outlet area, making it a useful destination if you want to combine shopping, dining and leisure in one visit.

View Plaza Mayor on Google Maps →

Namaste Indian Restaurant – Bonanza Square
A convenient local Indian restaurant in Bonanza Square, close to the apartment.

View location on Google Maps →

Prison Island Escape Room
A fun team-based activity for families, friends and groups, located at Puerto Marina.

View location on Google Maps →